Latest Resources

Consumer Confidence Briefing December 2020

COVID-19’s impact on the retail banking sector

Tackling financial well-being is next on the agenda for financial service providers

British public’s top 100 most loved financial services brands revealed

Retail Banking Coronavirus Weekly Insights – Week End 4 September 2020

Retail Banking Coronavirus Weekly Insights – Week End 24 August 2020

Retail Banking Coronavirus Weekly Insights – Week End 24 July 2020

Retail Banking Coronavirus Weekly Insights – Week End 17 July 2020

Has our relationship with money been changed forever?

Retail Banking Coronavirus Weekly Insights – Week End 10 July 2020

Retail Banking Coronavirus Weekly Insights – Week End 3 July 2020

Retail Banking Coronavirus Weekly Insights – Week End 26 June 2020

Life after Covid: The Banking Sector

Retail Banking Coronavirus Weekly Insights – Week End 19 June 2020

Insight into Banking Transformation

Retail Banking Coronavirus Weekly Insights – Week End 12 June 2020

Retail Banking Coronavirus Weekly Insights – Week End 5 June 2020

Retail Banking Coronavirus Weekly Insights – Week End 29 May 2020

Retail Banking Coronavirus Weekly Insights – Week End 7 May 2020

Banks must make use of their data to help protect customers’ financial well-being in uncertain times

What’s stopping challenger banks growing up?

Trust Tech: The Future of Digital Banking in the UK

Where’s the Amazon of Banking?

The Future is Bright for Challenger Banks

Will Digital Transformation Break Consumer Inertia?

Rising Interest Rates: How will customer behaviour change?

Awards for Product & Service Innovation

Innovative Start-Ups: A Comparison of Metro Bank and Funding Circle

Product and Service Innovation in Financial Services

Beware of Retail Banking’s Present becoming Asset Management’s Future

Consumer Confidence Briefing: Oct 16

Consumer Blues

Is Your Bank Really Into You?

All Aboard: How Challenger Banks Can Attract More Customer Deposits

Keeping Pace with Consumer Demand

The Future of Money

May 2016 Consumer Confidence Briefing

Defining the Digital Organization

The Disruption Revolution

Building a Beta Bank

Sept 15 Consumer Confidence Briefing

The Changing Map of UK Banking

If you can’t be clear, you’re not trying hard enough

Ethical Financial Service Brands

The Drive to Digital

Is Retail Banking Overcomplicated?

Challenges for Savings Providers: P2P and More, Funding Circle

Challenges for Savings Providers: P2P and More, PBF Solutions

Switching costs

Banking’s New Battleground

The long-predicted demise of bank branches is premature

Retailers Move In On Financial Services

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