Committee
Head of Insight (Banking & GI)
Defaqto Ltd
Head of Personal Products
Coutts & Co
Group Head of Marketing
OneSavings Bank plc
Chief Executive Officer
Raisin UK
The new banking brands, from Metro to Monzo, are still under ten years old. Every one of them seems to be going through their own growing pains. Ian Henderson tries to work out what’s stopping them ...
January 30, 2020
No other sector needs to rebuild trust, consideration and advocacy in the way retail banking does. It’s the 10-year anniversary of the financial crisis and the retail banking sector is still experie...
June 18, 2019
Challenger banks are all the rage! From Atom to Monzo, Virgin to Metro, everybody’s talking about the changing face of banking. Open banking and the CASS initiative is laying the groundwork for easy...
February 26, 2019
The whole idea of ‘brand purpose’ is everywhere these days. For marketers, it’s not just about nice words, but about knowing how people really feel about their brand, and what is really driving ...
January 29, 2019
The Uberisation of banking was supposed to have happened by now. The blockchain (among other things) was meant to make traditional banks obsolete, the way Uber has changed transport, AirBnB has change...
January 28, 2019
The advent of publicly published league tables of customer service quality for banks has made a few waves. First Direct topped the table of customers surveyed – and promptly trumpeted the fact throu...
January 24, 2019
This week, MESH's weekly Coronavirus insight study found that whilst things may be getting back to 'normal', worries about the pandemic are still not over yet.
Increase in worry
The wo...
August 3, 2020
This week, MESH's weekly retail banking consumer insight found that worry about the pandemic is going down, and the experience reach of earned channels is back to pre-COVID levels.
Keep your custom...
July 22, 2020
Hysteresis. Hysteria. They look similar, but in a quirk of Greek etymology their origins are very different. However, in the post Covid world, you’d be forgiven for thinking they were closely connec...
July 17, 2020
This week, MESH have launched their UK Retail Bank Dashboard, where you can access this week's data, as well as the data collected over the past few months. For a full version of this week's insights,...
July 13, 2020
This week, MESH's weekly consumer insight research found that, with the prospect of 'normal' life being within reach, the expectation has grown that normal opening hours and levels of service will ret...
July 7, 2020
This week, MESH's weekly consumer insight research found that there is concern about low interest rates and being able to save less in the current climate.
With other priorities during the pandemic...
June 30, 2020
Card payments are critical to the smooth running of the UK economy, and in the wake of Covid-19 their use has grown dramatically.
Mainstream banks’ traditional control over payment systems has pr...
Available to: EAP
Every year the banking industry sends over a billion communications informing customers of updates and changes to their accounts. These ‘mandatory and regulatory’ messages directly affect customer...
Available to: E
When asked about the top three NEW website features and/or functionality their companies would be most likely to adapt in the next 12 months, 32% of participants in Episerver's Digital Experience Repo...
Available to: EAPO
Open banking is nearing its second anniversary; amid the ebb and flow of challengers, our expert panels will take stock of the retail banking and savings landscape in this half-day event.
Introduct...
Available to: E
Retail banking is experiencing a blizzard of change. Much of it involves technology: the growth of digital banking, the emerging use of artificial intelligence (AI), the rise of fintech challengers, a...
Available to: E
How do we persuade consumers to start paying for “free” banking? Amazon and Netflix have shown that subscription services can be a hit with consumers - what can banking providers learn from the su...
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