Committee
Head of Insight (Banking & GI)
Defaqto Ltd
Director of Retail
NS&I
Chief Executive Officer
Raisin UK
The new banking brands, from Metro to Monzo, are still under ten years old. Every one of them seems to be going through their own growing pains. Ian Henderson tries to work out what’s stopping them ...
January 30, 2020
No other sector needs to rebuild trust, consideration and advocacy in the way retail banking does. It’s the 10-year anniversary of the financial crisis and the retail banking sector is still experie...
June 18, 2019
Challenger banks are all the rage! From Atom to Monzo, Virgin to Metro, everybody’s talking about the changing face of banking. Open banking and the CASS initiative is laying the groundwork for easy...
February 26, 2019
The whole idea of ‘brand purpose’ is everywhere these days. For marketers, it’s not just about nice words, but about knowing how people really feel about their brand, and what is really driving ...
January 29, 2019
The Uberisation of banking was supposed to have happened by now. The blockchain (among other things) was meant to make traditional banks obsolete, the way Uber has changed transport, AirBnB has change...
January 28, 2019
The advent of publicly published league tables of customer service quality for banks has made a few waves. First Direct topped the table of customers surveyed – and promptly trumpeted the fact throu...
January 24, 2019
The latest GfK Consumer Confidence Briefing that shows consumers in a more optimistic mood with confidence up 7 points to -26 boosted no doubt by the start of the mass Covid19 vaccination. Both forwar...
December 18, 2020
The first few weeks of the pandemic saw significant market value decreases in the banking industry, with many short-term revenue impacts expected:
Lower net interest margins
Emergency cuts to inte...
October 6, 2020
Now that customers have regained trust in financial service providers with their money and their data, financial well-being and financial wellness are topics that are top of mind for the majority – ...
October 6, 2020
Savanta's new research reveals the Top 100 Most Loved Financial Brands across a range of categories, from heritage banking brands to up-and-coming neobanks and trend-setting payment platforms.
PayP...
September 16, 2020
This week, MESH's weekly insight research found that some people feel in a better position financially as a result of the pandemic. They also found that news articles were generating increased word-of...
September 8, 2020
This week's insights found that some people state their financial situation has improved during the pandemic. Also, paid advertising reached less people this week.
Opportunity to create solutions f...
August 25, 2020
After a year of lockdown, banks in Europe and America have had to make great changes to the way they deal with staff and customers. With many questions about what the next few months, and indeed years...
Available to: EA
Since its launch in 2000, The Financial Services Forum has supported the improvement of financial services marketing, through a better understanding of the consumer, the marketplace and marketing perf...
Available to: EAPOR
Asset Management, Brand Strategy, Corporate and Investment Banking, Corporate Communications, Digital & Direct Marketing, Employee Engagement & Communications, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking
In this online event, we’ll be discussing new ideas and new thinking about online events. Especially in B2B where the pandemic has wreaked havoc with conventional sales and marketing approaches revo...
Available to: EAP
Asset Management, Brand Strategy, Corporate and Investment Banking, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking
Card payments are critical to the smooth running of the UK economy, and in the wake of Covid-19 their use has grown dramatically.
Mainstream banks’ traditional control over payment systems has pr...
Available to: EA
2020 has reminded us all of the inevitability of change.
It has also highlighted that the two most important skills in the world of business are the ability to lead change and the ability to embrac...
Available to: EAP
Asset Management, Brand Strategy, Corporate and Investment Banking, Corporate Communications, Digital & Direct Marketing, Employee Engagement & Communications, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking
The Coronavirus pandemic changed business and consumer behaviour almost overnight, causing recessions, widespread job losses, and a decimated investment market.
A big winner in this situation has b...
Available to: EAP
Asset Management, Brand Strategy, Corporate and Investment Banking, Corporate Communications, Digital & Direct Marketing, Employee Engagement & Communications, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking
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