Retail Banking


360

Members

Most active members

Chairperson

Aldermore Bank Plc

abhi shan

onlinepersonalloans.com


Abigail Whittaker

Senior Media Relations Manager

TSB Bank plc



Adrian Bloomfield

Chief Executive Officer

NCI Resources Limited


Adrian Fry

Head of Customer Insights & Delivery

Bank of Ireland UK plc

Communities: Mortgages


Adrian Moloney

Sales Director

OneSavings Bank


The Challenge for Challenger Banks

Challenger banks are all the rage! From Atom to Monzo, Virgin to Metro, everybody’s talking about the changing face of banking. Open banking and the CASS initiative is laying the groundwork for easy...

Fintech, Retail Banking

0


What is the Real Human Meaning Behind Your Brand?

The whole idea of ‘brand purpose’ is everywhere these days. For marketers, it’s not just about nice words, but about knowing how people really feel about their brand, and what is really driving ...

Brand Strategy, Retail Banking

0


Where’s the Amazon of Banking?

The Uberisation of banking was supposed to have happened by now. The blockchain (among other things) was meant to make traditional banks obsolete, the way Uber has changed transport, AirBnB has change...

Fintech, Retail Banking

0


Which Bank Really Is No 1?

The advent of publicly published league tables of customer service quality for banks has made a few waves. First Direct topped the table of customers surveyed – and promptly trumpeted the fact throu...

Retail Banking

0


Financially Challenged – Banking for the Next Generation

It’s not crazy to believe that the banking sector is about to witness a wave of disruptive innovation on an unprecedented scale: it feels like we’ve been promised ‘next generation banking fit fo...

Fintech, Retail Banking

0


The Future is Bright for Challenger Banks

On October 17th IFF Research’s Associate Director, Chris O’Brien, was invited to present at the Financial Services Forum’s morning event, focussed on providing insight into consumer engagement w...

Fintech, Retail Banking

0


Future of Banking

The founder of the World Economic Forum, Klaus Schwab, suggests that the coming intelligent era, marked by ambient technology, will be a ‘transformation will be unlike anything humankind has exper...

Retail Banking

0


Business Bank Switching

Business Bank Switching is low. According to data from the Charterhouse Business Banking Survey, just 3% of SMEs with a turnover of up to £25m have switched banks in the past few months, and this h...

Retail Banking

0


Lessons from Challenger Banks- Presentation slides

Who is the digital customer? How do traditional banks compare to challenger banks in terms of customer experience and what do challenger banks do that incumbents can learn from? Lisa Wood, Atom Banks,...

Retail Banking

0


Breaking Inertia

What will it take to change customer attitudes to financial services?

In November 2016, at Bristol’s first UK Social Media Week, True launched Open Finance – a programme of discussion, debat...

Fintech, Retail Banking

0


Prospective Consumers Activity Above Average

The Q2 2018 JGFR Financial Activity Barometer (FAB) shows consumers prospective saving, investment and borrowing activity at above average levels, despite economic uncertainty and weaker consumer co...

Retail Banking

0


Fighting Back with Innovative SEO Strategies

Traditional banking brands are adopting new strategies to regain traffic from organic Google search.  

Whilst price comparison websites have dominated the search results in the retail banking sec...

Digital & Direct Marketing, Retail Banking

0


Jun
04
LDN

Navigating the Banking Revolution

Retail banking is experiencing a blizzard of change. Much of it involves technology: the growth of digital banking, the emerging use of artificial intelligence (AI), the rise of fintech challengers, a...

Available to: E

Retail Banking

0


Mar
20
LDN

Turning Banking into a Subscription Service

How do we persuade consumers to start paying for “free” banking? Amazon and Netflix have shown that subscription services can be a hit with consumers - what can banking providers learn from the su...

Available to: E

Retail Banking

0


Oct
18
LDN

Lessons from Challenger Banks

What impact are the challenger banks really having?

With the big high-street names still dominating the current account market, can challengers overcome the long-standing inertia of banking custome...

Available to: E

Retail Banking

0


Jul
11
LDN

Rebooting the Cash Savings Market

With interest rates on the rise but still historically low, where is the cash savings market heading?

Will platforms like Hargreaves Lansdown’s new Active Savings service shake up the traditional...

Available to: E

Retail Banking

0


Apr
19
LDN

Commercial Excellence and Customer Satisfaction

In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.

Join our experts ...

Available to: E

Corporate and Investment Banking, Fintech, Private Banking and Wealth Management, Retail Banking

0


Mar
08
LDN

Rising Interest Rates: How Will Customer Behaviour Change?

While the Brexit vote triggered a cut in the base rate to a new low of 0.25%, the focus has since been turned to rate rises. This, together with PSD2 and Open Banking means we are on the cusp of a new...

Available to: E

Retail Banking

0


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