Retail Banking


365

Members

Most active members

Chairperson

Aldermore Bank Plc

abhi shan

onlinepersonalloans.com


Abigail Whittaker

Senior Media Relations Manager

TSB Bank plc


Adam Richards-Gray

Head of Marketing

Defaqto


Adrian Bloomfield

Chief Executive Officer

NCI Resources Limited


Adrian Fry

Head of Customer Insights & Delivery

Bank of Ireland UK plc

Communities: Mortgages


Adrian Moloney

Sales Director

OneSavings Bank


What’s stopping challenger banks growing up?

The new banking brands, from Metro to Monzo, are still under ten years old. Every one of them seems to be going through their own growing pains. Ian Henderson tries to work out what’s stopping them ...

Fintech, Retail Banking

0


The Hidden Drivers of Persuasion in Retail Banking

No other sector needs to rebuild trust, consideration and advocacy in the way retail banking does. It’s the 10-year anniversary of the financial crisis and the retail banking sector is still experie...

Retail Banking

0


The Challenge for Challenger Banks

Challenger banks are all the rage! From Atom to Monzo, Virgin to Metro, everybody’s talking about the changing face of banking. Open banking and the CASS initiative is laying the groundwork for easy...

Fintech, Retail Banking

0


What is the Real Human Meaning Behind Your Brand?

The whole idea of ‘brand purpose’ is everywhere these days. For marketers, it’s not just about nice words, but about knowing how people really feel about their brand, and what is really driving ...

Brand Strategy, Retail Banking

0


Where’s the Amazon of Banking?

The Uberisation of banking was supposed to have happened by now. The blockchain (among other things) was meant to make traditional banks obsolete, the way Uber has changed transport, AirBnB has change...

Fintech, Retail Banking

0


Which Bank Really Is No 1?

The advent of publicly published league tables of customer service quality for banks has made a few waves. First Direct topped the table of customers surveyed – and promptly trumpeted the fact throu...

Retail Banking

0


Consumer Confidence Briefing December 2020

The latest GfK Consumer Confidence Briefing that shows consumers in a more optimistic mood with confidence up 7 points to -26 boosted no doubt by the start of the mass Covid19 vaccination. Both forwar...

Retail Banking

0


COVID-19’s impact on the retail banking sector

The first few weeks of the pandemic saw significant market value decreases in the banking industry, with many short-term revenue impacts expected:

Lower net interest margins
Emergency cuts to inte...

Retail Banking

0


Tackling financial well-being is next on the agenda for financial service providers

Now that customers have regained trust in financial service providers with their money and their data, financial well-being and financial wellness are topics that are top of mind for the majority – ...

Brand Strategy, Retail Banking

0


British public’s top 100 most loved financial services brands revealed

Savanta's new research reveals the Top 100 Most Loved Financial Brands across a range of categories, from heritage banking brands to up-and-coming neobanks and trend-setting payment platforms.

PayP...

Insurance, Retail Banking

0


Retail Banking Coronavirus Weekly Insights – Week End 4 September 2020

This week, MESH's weekly insight research found that some people feel in a better position financially as a result of the pandemic. They also found that news articles were generating increased word-of...

Retail Banking

0


Retail Banking Coronavirus Weekly Insights – Week End 24 August 2020

This week's insights found that some people state their financial situation has improved during the pandemic. Also, paid advertising reached less people this week.

Opportunity to create solutions f...

Retail Banking

0


Jun
08

The 3 Cs for 2021 and beyond: Competition, consolidation and collaboration

After a year of lockdown, banks in Europe and America have had to make great changes to the way they deal with staff and customers. With many questions about what the next few months, and indeed years...

Available to: EA

Retail Banking

0


May
27

Awards for Innovation 2021

Since its launch in 2000, The Financial Services Forum has supported the improvement of financial services marketing, through a better understanding of the consumer, the marketplace and marketing perf...

Available to: EAPOR

Asset Management, Brand Strategy, Corporate and Investment Banking, Corporate Communications, Digital & Direct Marketing, Employee Engagement & Communications, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking

0


Feb
11

Webinar: An Online Event About … Online Events

In this online event, we’ll be discussing new ideas and new thinking about online events. Especially in B2B where the pandemic has wreaked havoc with conventional sales and marketing approaches revo...

Available to: EAP

Asset Management, Brand Strategy, Corporate and Investment Banking, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking

0


Feb
09

Webinar: Card Payments – The Battle for Supremacy

Card payments are critical to the smooth running of the UK economy, and in the wake of Covid-19 their use has grown dramatically.

Mainstream banks’ traditional control over payment systems has pr...

Available to: EA

Retail Banking

0


Jan
26

Interactive Workshop: Part 1 – Leading and Embracing Change in an Uncertain World

2020 has reminded us all of the inevitability of change.

It has also highlighted that the two most important skills in the world of business are the ability to lead change and the ability to embrac...

Available to: EAP

Asset Management, Brand Strategy, Corporate and Investment Banking, Corporate Communications, Digital & Direct Marketing, Employee Engagement & Communications, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking

0


Jan
21

Webinar: The Customer of Tomorrow – Beyond The Pandemic

The Coronavirus pandemic changed business and consumer behaviour almost overnight, causing recessions, widespread job losses, and a decimated investment market.

A big winner in this situation has b...

Available to: EAP

Asset Management, Brand Strategy, Corporate and Investment Banking, Corporate Communications, Digital & Direct Marketing, Employee Engagement & Communications, Fintech, Insurance, Life & Pensions, Mortgages, Private Banking and Wealth Management, Retail Banking

0


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