Committee
Head of Insight (Banking & GI)
Defaqto Ltd
Head of Personal Products
Coutts & Co
Group Head of Marketing
OneSavings Bank plc
SVP, Strategy, Real Time Payments
VocaLink Mastercard
The whole idea of ‘brand purpose’ is everywhere these days. For marketers, it’s not just about nice words, but about knowing how people really feel about their brand, and what is really driving ...
January 29, 2019
The Uberisation of banking was supposed to have happened by now. The blockchain (among other things) was meant to make traditional banks obsolete, the way Uber has changed transport, AirBnB has change...
January 28, 2019
The advent of publicly published league tables of customer service quality for banks has made a few waves. First Direct topped the table of customers surveyed – and promptly trumpeted the fact throu...
January 24, 2019
It’s not crazy to believe that the banking sector is about to witness a wave of disruptive innovation on an unprecedented scale: it feels like we’ve been promised ‘next generation banking fit fo...
November 1, 2018
On October 17th IFF Research’s Associate Director, Chris O’Brien, was invited to present at the Financial Services Forum’s morning event, focussed on providing insight into consumer engagement w...
October 24, 2018
Financial technology (fintech) is revolutionising the banking and financial services industry. British fintech firms attracted $1.8 billion in venture capital investment in 2017, up more than 150% com...
March 26, 2018
The founder of the World Economic Forum, Klaus Schwab, suggests that the coming intelligent era, marked by ambient technology, will be a ‘transformation will be unlike anything humankind has exper...
January 28, 2019
Business Bank Switching is low. According to data from the Charterhouse Business Banking Survey, just 3% of SMEs with a turnover of up to £25m have switched banks in the past few months, and this h...
November 14, 2018
Who is the digital customer? How do traditional banks compare to challenger banks in terms of customer experience and what do challenger banks do that incumbents can learn from? Lisa Wood, Atom Banks,...
October 18, 2018
What will it take to change customer attitudes to financial services?
In November 2016, at Bristol’s first UK Social Media Week, True launched Open Finance – a programme of discussion, debat...
August 7, 2018
The Q2 2018 JGFR Financial Activity Barometer (FAB) shows consumers prospective saving, investment and borrowing activity at above average levels, despite economic uncertainty and weaker consumer co...
May 22, 2018
Traditional banking brands are adopting new strategies to regain traffic from organic Google search.
Whilst price comparison websites have dominated the search results in the retail banking sec...
May 11, 2018
Retail banking is experiencing a blizzard of change. Much of it involves technology: the growth of digital banking, the emerging use of artificial intelligence (AI), the rise of fintech challengers, a...
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How do we persuade consumers to start paying for “free” banking? Amazon and Netflix have shown that subscription services can be a hit with consumers - what can banking providers learn from the su...
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What impact are the challenger banks really having?
With the big high-street names still dominating the current account market, can challengers overcome the long-standing inertia of banking custome...
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With interest rates on the rise but still historically low, where is the cash savings market heading?
Will platforms like Hargreaves Lansdown’s new Active Savings service shake up the traditional...
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In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.
Join our experts ...
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Corporate and Investment Banking, Fintech, Private Banking and Wealth Management, Retail Banking
While the Brexit vote triggered a cut in the base rate to a new low of 0.25%, the focus has since been turned to rate rises. This, together with PSD2 and Open Banking means we are on the cusp of a new...
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