Committee
Head of Insight (Banking & GI)
Defaqto Ltd
Head of Personal Products
Coutts & Co
Group Head of Marketing
OneSavings Bank plc
Chief Executive Officer
Raisin UK
The new banking brands, from Metro to Monzo, are still under ten years old. Every one of them seems to be going through their own growing pains. Ian Henderson tries to work out what’s stopping them ...
January 30, 2020
No other sector needs to rebuild trust, consideration and advocacy in the way retail banking does. It’s the 10-year anniversary of the financial crisis and the retail banking sector is still experie...
June 18, 2019
Challenger banks are all the rage! From Atom to Monzo, Virgin to Metro, everybody’s talking about the changing face of banking. Open banking and the CASS initiative is laying the groundwork for easy...
February 26, 2019
The whole idea of ‘brand purpose’ is everywhere these days. For marketers, it’s not just about nice words, but about knowing how people really feel about their brand, and what is really driving ...
January 29, 2019
The Uberisation of banking was supposed to have happened by now. The blockchain (among other things) was meant to make traditional banks obsolete, the way Uber has changed transport, AirBnB has change...
January 28, 2019
The advent of publicly published league tables of customer service quality for banks has made a few waves. First Direct topped the table of customers surveyed – and promptly trumpeted the fact throu...
January 24, 2019
A brand without trust is a product. Advertising without trust is noise. Technology without trust is obsolete.
UK Consumers continue to distrust banks. Apple is launching a new kind of credit card d...
November 26, 2019
Is the hype of open banking a silver bullet for competitive change, and are consumers really up for sharing their data? How important are challenger partnerships with established banks?
Richard Gaz...
November 14, 2019
As political and economic uncertainty fuels savings inflows, has competition returned to the deposit market? With new players and savings marketplaces seeing growth, how big a threat are they to tradi...
November 14, 2019
The founder of the World Economic Forum, Klaus Schwab, suggests that the coming intelligent era, marked by ambient technology, will be a ‘transformation will be unlike anything humankind has exper...
January 28, 2019
Business Bank Switching is low. According to data from the Charterhouse Business Banking Survey, just 3% of SMEs with a turnover of up to £25m have switched banks in the past few months, and this h...
November 14, 2018
Who is the digital customer? How do traditional banks compare to challenger banks in terms of customer experience and what do challenger banks do that incumbents can learn from? Lisa Wood, Atom Banks,...
October 18, 2018
Every year the banking industry sends over a billion communications informing customers of updates and changes to their accounts. These ‘mandatory and regulatory’ messages directly affect customer...
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Open banking is nearing its second anniversary; amid the ebb and flow of challengers, our expert panels will take stock of the retail banking and savings landscape in this half-day event.
Introduct...
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Retail banking is experiencing a blizzard of change. Much of it involves technology: the growth of digital banking, the emerging use of artificial intelligence (AI), the rise of fintech challengers, a...
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How do we persuade consumers to start paying for “free” banking? Amazon and Netflix have shown that subscription services can be a hit with consumers - what can banking providers learn from the su...
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What impact are the challenger banks really having?
With the big high-street names still dominating the current account market, can challengers overcome the long-standing inertia of banking custome...
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With interest rates on the rise but still historically low, where is the cash savings market heading?
Will platforms like Hargreaves Lansdown’s new Active Savings service shake up the traditional...
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