Cultural Transformation Workstream Lead, Best for Customer Programme
Direct Line Group
Corporate Sales Director
We are at the beginning of a financial services revolution. True disruption in the sector is only just starting to take shape. Amazon, eBay, Expedia, Uber and Betfair all changed the face of the marke...
May 10, 2016
Mis-selling scandals, dual pricing, product bundling, commoditisation, lack of transparency, and convoluted language - the industry’s issues are well documented. Now, with the fast-changing working ...
Available to: EAPO
Could voice assistants such as the Google Assistant and Amazon Alexa be set to transform the e-commerce market, and change the way we acquire and service our customers?
Is the market set for anothe...
Available to: E