Webinar overview: ESG and purpose in 2021 with Nationwide, Handelsbanken and Phoenix

Transparency and leadership were highlighted as two of the most important tools financial institutions need to achieve a clear sense…

Understanding and responding to older customers who are vulnerable: insight gained through COVID-19

Whilst older age is not in and of itself an indicator of vulnerability, many older people can be classed as…

WEBINAR OVERVIEW How to design an accessible online service

Digital experiences need to be designed around the least capable users to boost accessibility, a webinar this week explained. Webinar presenters…

D&I in Corporate Comms: Externalising your Approach

Financial services is not an industry renowned for its diversity. In a 2019 report, the FCA estimated that the banking…

WORKSHOP OVERVIEW: Embracing change

Learning not to just withstand but embrace change was the theme of our latest workshop discussion, hosted by business advisor…

WEBINAR OVERVIEW: Engaging with Gen Z

Our recent webinar saw expert panellists examining the financial attitudes of Generation Z. Chaired by Lauren Mason, Editor of Investment…