A massive congratulations to the winners and highly commended companies and teams at last night’s 2023 Awards for Innovation and Transformation!
Here’s who was successful this year:
Best Innovation in Channel or Format
WINNER: PIMCO – PIMCO Income Campaign
Highly Commended: BlackRock – Taking Everything Search To Another Level (TESTAL)
Best Innovation in Customer Service
WINNER: HSBC – The Financial Services Bank in partnership with Cowry Consulting
Highly Commended: Pure Retirement – MyPure
Best Innovation in Design Thinking
WINNER: Createfuture – Helping Families Get Future-Ready By Bringing Meaning To Life Insurance
Highly Commended: HUB Financial Solutions – Clever Design Thinking Drives – Enhanced Customer Engagement
Best Innovation in Marketing
WINNER: ABI and PLSA with Teamspirit – Pay Your Pension Some Attention
Highly Commended: Lowell – We’ll Help You Find A Way
Best Innovation in Product
WINNER: Natwest – Housemate – Simplify Shared Living Experiences
Highly Commended: Snoop – Snoop’s New Budgeting Service
Highly Commended: MetLife – Giving Families Time to Grieve with New Customer Advocate Service
Best Innovation in Use of Technology
WINNER: LGIM – AI Technology Shaping Marketing Operations
Highly Commended: FICO – Use of Blockchain to Advance Responsible AI
Highly Commended: Alphix Solutions – A Cookie-Free Marketing Intelligence Suite Built With Privacy And Accuracy At Its Heart
Best Innovation on a Small Budget
WINNER: UK Bank of Ireland – Duplicate Application API
Highly Commended: Target Group Ltd – Designing A Customer Centric, Self-Serve Approach To Collection Arrears
Best Marketing Led Business Change
WINNER: Protect Line – CompareTheQuote.co.uk
Highly Commended: Columbia Threadneedle Investments – Brand Integration Driving Business Change
Most Innovative Agency Partnership
WINNER: Phoenix Group – Cowry Consulting, Samaritans & CanStudios for Phoenix Group
Highly Commended: Amundi – Your Planet, Your Future Report:Partnership with Copylab
Most Innovative Company of the Year
WINNER: Penny Technology Limited – Penny
WINNER: Snoop – Snoop’s New Budgeting Service
Highly Commended: FICO – Use Of Blockchain To Advance Responsible AI
Most Transformative Customer Insight
WINNER: Lloyds Banking Group, Savanta, Coldr and Black Business Network – The Race For Change – Black British In Business And Proud
Highly Commended: Quilter and Cowry Consulting – Transforming Consumer Understanding Using Behavioural Science
Most Transformative Internal Collaboration
WINNER: HUB Group ( part of Just Group ) – Better Collaboration, Happier Customers, More Business
Highly Commended: T. Rowe Price – Email Modernisation
Best Creative Leap
WINNER: ABI and PLSA with Teamspirit – Pay Your Pension Some Attention
Best Innovation B2C
WINNER: Natwest – Housemate – Simplify Shared Living Experiences
Best Innovation B2B
WINNER: Lloyds Banking Group, Savanta, Coldr and Black Business Network – The Race For Change – Black British In Business And Proud
Most Innovative or Transformative Idea
WINNER: UK Bank of Ireland – Duplicate Application API
