Congratulations to our 2023 Awards for Innovation and Transformation Winners

Jasmine Butler Burnham

Marketing Manager

The Financial Services Forum

A massive congratulations to the winners and highly commended companies and teams at last night’s 2023 Awards for Innovation and Transformation!

Here’s who was successful this year:

 

Best Innovation in Channel or Format

WINNER: PIMCO – PIMCO Income Campaign

Highly Commended: BlackRock – Taking Everything Search To Another Level (TESTAL)

 

Best Innovation in Customer Service

WINNER: HSBC – The Financial Services Bank in partnership with Cowry Consulting

Highly Commended: Pure Retirement – MyPure

 

Best Innovation in Design Thinking

WINNER: Createfuture – Helping Families Get Future-Ready By Bringing Meaning To Life Insurance

Highly Commended: HUB Financial Solutions – Clever Design Thinking Drives – Enhanced Customer Engagement

 

Best Innovation in Marketing

WINNER: ABI and PLSA with Teamspirit – Pay Your Pension Some Attention

Highly Commended: Lowell – We’ll Help You Find A Way

 

Best Innovation in Product

WINNER: Natwest – Housemate – Simplify Shared Living Experiences

Highly Commended: Snoop – Snoop’s New Budgeting Service

Highly Commended: MetLife – Giving Families Time to Grieve with New Customer Advocate Service

 

Best Innovation in Use of Technology

WINNER: LGIM – AI Technology Shaping Marketing Operations

Highly Commended: FICO – Use of Blockchain to Advance Responsible AI

Highly Commended: Alphix Solutions – A Cookie-Free Marketing Intelligence Suite Built With Privacy And Accuracy At Its Heart

 

Best Innovation on a Small Budget

WINNER: UK Bank of Ireland – Duplicate Application API

Highly Commended: Target Group Ltd – Designing A Customer Centric, Self-Serve Approach To Collection Arrears

 

Best Marketing Led Business Change

WINNER: Protect Line – CompareTheQuote.co.uk

Highly Commended: Columbia Threadneedle Investments – Brand Integration Driving Business Change

 

Most Innovative Agency Partnership

WINNER: Phoenix Group – Cowry Consulting, Samaritans & CanStudios for Phoenix Group

Highly Commended: Amundi – Your Planet, Your Future Report:Partnership with Copylab

 

Most Innovative Company of the Year

WINNER: Penny Technology Limited – Penny

WINNER: Snoop – Snoop’s New Budgeting Service

Highly Commended: FICO – Use Of Blockchain To Advance Responsible AI

 

Most Transformative Customer Insight

WINNER: Lloyds Banking Group, Savanta, Coldr and Black Business Network – The Race For Change – Black British In Business And Proud

Highly Commended: Quilter and Cowry Consulting – Transforming Consumer Understanding Using Behavioural Science

 

Most Transformative Internal Collaboration

WINNER: HUB Group ( part of Just Group ) – Better Collaboration, Happier Customers, More Business

Highly Commended: T. Rowe Price – Email Modernisation

 

Best Creative Leap

WINNER: ABI and PLSA with Teamspirit – Pay Your Pension Some Attention

 

Best Innovation B2C

WINNER: Natwest – Housemate – Simplify Shared Living Experiences

 

Best Innovation B2B

WINNER: Lloyds Banking Group, Savanta, Coldr and Black Business Network – The Race For Change – Black British In Business And Proud

 

Most Innovative or Transformative Idea

WINNER: UK Bank of Ireland – Duplicate Application API

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