Societal and technological changes are altering the way consumers interact with their bank. This in turn will shape the branch network of the future, both in terms of where branches will be located and their purpose/format. However, the impact of this change is not happening at the same rate across the UK and does vary according to local demographics. Ian will demonstrate that the best way to optimise your branch network by 2020 is to make sure you take these local considerations into account: the best national picture is actually the sum of all the local situations.
Ian Goodliffe has kindly agreed to make the presentation slides used at the Annual Members Conference event available to Forum Members.
To download the slides in PDF format, please click the download button above.