Harnessing the Power of Data

Carolina Vicente

Industry Manager - Insurance


How well do you understand your data? Our recent event looked at how to interpret data across the whole customer journey. Carolina Vicente, Head of Finance at Google UK shares her presentation slides from that event.
The chances are you will have had contact with a consumer at some point. But when? In order to maximise your efficiency of message you need to understand who is a genuine new customer or an existing one that you are looking to up-sell or cross-sell. All the tools exist, but how do you integrate your systems to ensure you understand the data and interpret it in the right way? How do you focus your measurement and messaging across the whole customer journey to ensure each touch point is optimised?
To download the slides, please click on the PDF link above.

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