What do FS organisations need to do to continue to meet the needs of all their customers?
In this webinar, we will look at how attitudes and behaviours to personal finance have changed since March. This is a researched-based session that will look at the go-to sources for financial advice; the development of a cashless society; how the use of online and mobile banking has been changed with wider implications on comprehension of, and confidence in, open banking.
Speakers:
Lucy Beldon, Planning & Inclusivity Lead, CDS
Judith Doherty, Account Director, SimpleUsability
Zandra Moore, CEO, Panintelligence
Chair: David Cowan, Managing Director, The Financial Services Forum
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