This week, MESH’s weekly consumer insight research found that, with the prospect of ‘normal’ life being within reach, the expectation has grown that normal opening hours and levels of service will return for businesses.
The mismatch between rapidly changing perceptions and a slower reality created frustration for some. The advice to retail banks is to be reachable, particularly through branches and call centres, to enable a friction-free customer journey and demonstrate presence.
Download the full report here: MESH Experience – The impact of COVID-19 on UK Retail Banking 3 Jul 2020
Watch the full commentary on MESH’s YouTube channel here.
Visit MESH’s blog here.
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