Service Design – The Service Revolution: How Service is Helping Brands take over the World


We all know the success stories of Uber and Airbnb, fuelled by emerging technology.  Now traditional product services organisations must up their game and fight back, using service design to transform the customer experience.  How do FinTechs and start-ups design their products and services compared to traditional financial services brands?  What are the learning and opportunities for the old, from the new?


Justin Small, Chief Strategy Officer, The Bio Agency


Francesca Gandolfo, Chief Operations Officer, OakNorth

Michael Anyfantakis, Head of Customer Journey Design, Lloyds Banking Group

Kelvin Godhard, Head of Customer Propositions, RCI Bank





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