Rapid Transformation in Customer Experience – Is it Possible?


Recent research showed that 70% of CEOs see Customer Experience as their top priority. But the lessons of the last few years suggest that transformation can take years to achieve, often due to a lack of true commitment. Evidence from latest research will reveal how rapid transformation can be achieved, with examples from Financial Services and other sectors.

Speakers Include:

James Daley, Financial Journalist, Fairer Finance (Chair)

Louise Fowler, Managing Director, Davenport Strategy

Alvin Jackson, Consulting Director, Nunwood

David Conway, Chief Strategy Officer, Nunwood

Justin Small, Strategy and UX Director, Realise

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