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Paid-for packaged accounts are attracting increasing numbers of customer complaints from people unhappy with what they have been sold by major high street banks after discovering that many of the included deals were unsuitable, despite paying for hidden costs . What actions should the retail banking sector take to prevent this from happening? Our panel of experts will consider product design that provides consumer value, simplicity and transparency leading to the promised land of greater engagement and customer loyalty.
Speakers Include:
Brian Brown, Head of Consulting and Insight Banking and General Insurance, Defaqto
Robert Graham, Group Strategy Manager, The Collinson Group
James Daley, Financial Journalist
