Consumer Duty is set to be the biggest shake-up to regulation for Financial Services brands in a long time. By demanding that organisations proactively look beyond the current Treating Customers Fairly framework, ensuring all customers have access to the right information, at the right time. Allowing consumers to make effective and informed decisions.
This webinar will focus on the 6 big challenges that Signal believes organisations will face as they implement Consumer Duty across customer communications. Exploring the ways in which they can overcome these challenges and create the shift in customer experience the regulator is seeking.
Speakers:
Ed Knight, Senior Consultant, Signal
Jennifer Hill, Communications Consultant & Senior Copywriter, Signal
In Partnership with:
