Consumer Duty: Three Months In


Three months on from its introduction, how has the financial services sector fared in implementing consumer duty?

Has the legislation had the desired impact of delivering positive change for consumers? After an extended lead up, how has the adoption of consumer duty been delivered, and how can firms build on the progress of consumer duty to implement a better service? Will consumer duty truly deliver what it was set out to do?

Our panel of experts will share both the good and bad experiences of how consumer duty has been implemented and speculate on what could be coming next.



  • James Daley, Managing Director, Fairer Finance
  • Claire Blackwell, Chief Client & Reputation Officer, St James's Place
  • Richard Shepherd, Category Director - Financial Services, Social & Economic Research, Mintel
  • Mike Ellicock, Co-Founder & Chief Executive, Plain Numbers
  • Melanie Malherbe, Managing Director, DataEQ
  • Jamie Botha, Head of Partnerships - UK & Middle East, DataEQ

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