Almost 12 months on from the introduction of consumer duty, is now the time to reflect back on a successful year and start thinking about what comes next?
How can firms look to build on the processes they have already implemented and ensure they keep delivering better consumer outcomes, as well as lessening the burden of administering the duty?
Our panel of experts will look back on the past year and offer their insight on where the major wins have been for financial services, speculating on what can be done by both business and regulator alike to keep supporting successful implementation.
Speakers
- Phoebe Kent, Consultant Director, Cowry Consulting
- Jeremy Mugridge, Marketing Director, Quilter
- Paddy Greene, Head of Money Policy, Which?
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