Privacy Policy

Looking after your data

The Financial Services Forum – Privacy Policy


What personal data do we collect?

The Financial Services Forum (The Forum) is committed to respecting the personal data you supply to us. You will be asked for personal data such as your name, address, email, telephone and career biography, when you register as a Member, make an inquiry, or enter our Awards.


How do we use your personal data?

Your personal data will enable The Forum to keep you updated with relevant information which forms part of your package of membership benefits.

Where appropriate, we use your personal data:

  • Updating and enhancing your records with The Financial Services Forum
  • Update you on Forum events and Knowledge Centre content
  • Define areas of interest to you and improve the website to meet your requirements
  • to let you know about other goods and services in which you may be interested
  • to inform you about changes and improvements to our website

We will not pass on your details to third-parties for any purpose.



The Forum’s communications are an integral part of keeping you informed.

Our communications with you may be via post, telephone or e-mail.

On a small number of occasions in the year, we do send partner messages via email – messages that we think might be relevant and interesting to you. Your personal data is not released to third parties when sending these email communications.

You are entitled to opt-out of receiving third-party mailings at any time by following the unsubscribe directions provided, by updating your MyForum page on the website, or by contacting The Forum team.


Collection and Access of Personal Data

The information we collect will be relevant to the purposes for which it is to be used and we will do our utmost to ensure that such data will be accurate, complete and kept up to date.

The Forum has a formal process to manage requests for access to the data we hold about you. In the first instance, please contact a member of staff to discuss and resolve any concerns you may have relating to the use/acquisition of your data.


FSF Cookie Policy
Our website ( uses cookies.

The Forum uses cookies to collect data about who is using our website (and what browser, equipment etc. they are using to do so) and thus to improve the experience of using our website for our users.

By using our website, you agree with our use of cookies as set out in this Cookie Policy.

Single Sign-On (SSO) cookie: when a user logs into the website, this identifies whether the user is authenticated and logged into the website. This is a ‘session’ cookie that expires after 12 hours.

Google Analytics: this shows web traffic analysis.

Hot Jar: this allows us to collect information about how users are navigating through and interacting with the content that’s on our website. This information will help us improve users’ web experience when navigating our website. Find out more.


Security safeguards

The Forum has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.


Publication of personal data

Each year, The Financial Services Forum will publish a list of the name, job title and company of each Member. Each member will be given the opportunity to be removed from the list before it is published.

Each Member is given an online account to The Forum website. This generates a user profile. Members can remove this profile at any time by contacting a Member of The Forum team.



Our website does contain links to other sites. Please be aware that The Forum is not responsible for the privacy practices of other sites. We encourage users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our website.


Correction/Updating personal information

If a user’s personally identifiable information changes, or if a user no longer desires our service, we provide a way to correct, update or remove that user’s personal data provided to us. This can be done by emailing our membership team.