Retail Banking Coronavirus Weekly Insights – Week End 5 June 2020

Fiona Blades

President and Chief Experience Officer

MESH Experience

This week, MESH Experience found that participants in their weekly consumer insight study were tending to focus on what they can’t do during lockdown measures.
Recommendations for Retail Banks are to tackle frustration by empowerment and provision of tailored information. Lower the threshold for customers to take their situation into their own hands and give clear guidance tailored to individual needs. This could be about anything from pensions, to savings, to scams, to branch opening hours.
Read the full report here: MESH Experience – The impact of COVID-19 on UK Retail Banking 5 June 2020
Watch the full commentary on MESH’s YouTube channel here.
Visit MESH’s blog here.

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