Lessons from Challenger Banks- Presentation slides

Alex Reidegeld

Senior Events Executive

The Financial Services Forum

Who is the digital customer? How do traditional banks compare to challenger banks in terms of customer experience and what do challenger banks do that incumbents can learn from? Lisa Wood, Atom Banks, Andy Dexter, MASH Experience and Chris O’Brien, IFF Research provide an insight into “digital first” banks and their customers.

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