Customer Experience Transformation

Recent research showed that 70% of CEOs see Customer Experience as their top priority. But the lessons of the last few years suggest that transformation can take years to achieve, often due to a lack of true commitment. Justin discusses the customer experience transformation from a digital perspective.
Justin Small has kindly agreed to make the presentation slides used at the Rapid Transformation in Customer Experience – Is it Possible? event available to Forum Members.
To download the slides in PDF format, please click the download button above.