Operating in a perfect storm of rising customer expectations, decreasing loyalty, disruptive competition and firm regulation, asset managers face the considerable challenge of engaging and retaining customers.
In this conversation between JP Morgan’s Global Head of Digital Experience, Tom Libretto, and idio’s CEO, Ed Barrow, they discuss:
• How the customer is driving industry transformation
• What technologies are disrupting the value chain
• How you should innovate to gain a competitive advantage
• Why predictive analytics and data science matter
• How to build a better customer experience
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