Retail Banking Coronavirus Weekly Insights – Week End 29 May 2020

fiona-blades

Fiona Blades

President and Chief Experience Officer

MESH Experience

Each week, MESH Experience have been providing insight into how consumer attitude towards personal finance and retail banking are changing during the pandemic.
This week, with the new policy leading banks to implement an extension on payment relief, people are grateful that this will offer them a safety net, if needed.
There is a correlation between high communication presence and banks doing enough to help customers, so the advice from MESH is to keep communicating!

Download the full report here: MESH Experience – The impact of COVID-19 on UK Retail Banking 29 May 2020
View the commentary on YouTube here
Read MESH’s full blog here

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