This week, MESH Experience found that banks need to live up to the standards they have set for themselves during the pandemic, to avoid negative news.
Banks have responded well to the pandemic setting a high standard. However, this means that negative news, such as Lloyds £64M fine for unfair treatment of mortgage customers, hits home hard.
Consumer comments suggest it is more important than ever to live up to your promises.
Read the full report here: MESH Experience – The impact of COVID-19 on UK Retail Banking 19 June 2020
Watch the full commentary on MESH’s YouTube channel here.
Visit MESH’s blog here.
Continue reading this article
To access this content, please sign up to become a member
Register for free todayor
To get access to all of our premium content, please click below to view package options