Retail Banking Coronavirus Weekly Insights – Week End 19 June 2020

Fiona Blades

President and Chief Experience Officer

MESH Experience

This week, MESH Experience found that banks need to live up to the standards they have set for themselves during the pandemic, to avoid negative news.

Banks have responded well to the pandemic setting a high standard. However, this means that negative news, such as Lloyds £64M fine for unfair treatment of mortgage customers, hits home hard.

Consumer comments suggest it is more important than ever to live up to your promises.

Read the full report here: MESH Experience – The impact of COVID-19 on UK Retail Banking 19 June 2020
Watch the full commentary on MESH’s YouTube channel here.
Visit MESH’s blog here.

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