Post-Covid, 53% of customers think businesses will need to change the way they operate.
Specifically, research carried out by ENGINE in May 2020 found that 48% consumers felt insurers must focus on reducing prices to remain relevant and competitive post-pandemic. 44% felt that they should also focus on preparing for the possibility of another pandemic.
In this infographic, ENGINE provide a detailed analysis of customer perception of insurance brands on a company-by-company basis. Download the full report here: Life After Covid – Insurance Sector
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