Exclusive interviews, articles and research for senior leaders responsible for setting marketing strategy.

TSB’s Emma Stacey on David Schwimmer and “money confidence” during the pandemic

INTERVIEW How OakNorth built a B2B brand for the “Missing Middle” of SMEs

INTERVIEW How Starling Bank found a middle ground between challenger and high street banks

INTERVIEW Why Shawbrook Bank is backing sports sponsorship with Saracens deal

Consumer Confidence Briefing February 2021

Consumer Confidence Briefing December 2020

Consumer Confidence Briefing November 2020

COVID-19’s impact on the retail banking sector

Tackling financial well-being is next on the agenda for financial service providers

Retail Banking Coronavirus Weekly Insights – Week End 2 October 2020

Retail Banking Coronavirus Weekly Insights – Week End 25 September 2020

Consumer Confidence Briefing September 2020

Retail Banking Coronavirus Weekly Insights – Week End 18 September 2020

British public’s top 100 most loved financial services brands revealed

Retail Banking Coronavirus Weekly Insights – Week End 4 September 2020

Retail Banking Coronavirus Weekly Insights – Week End 24 August 2020

Retail Banking Coronavirus Weekly Insights – Week End 14 August 2020

Retail Banking Coronavirus Weekly Insights – Week End 24 July 2020

July 2020 Consumer Confidence Briefing

Retail Banking Coronavirus Weekly Insights – Week End 17 July 2020

Has our relationship with money been changed forever?

Retail Banking Coronavirus Weekly Insights – Week End 10 July 2020

Retail Banking Coronavirus Weekly Insights – Week End 3 July 2020

Life after Covid: The Banking Sector

Retail Banking Coronavirus Weekly Insights – Week End 19 June 2020

Retail Banking Coronavirus Weekly Insights – Week End 12 June 2020

Retail Banking Coronavirus Weekly Insights – Week End 29 May 2020

Retail Banking Coronavirus Weekly Insights Week End 22 May 2020

Retail Banking Coronavirus Weekly Insights Week End 15 May 2020

Retail Banking Coronavirus Weekly Insights – Week End 7 May 2020

April 2020 Consumer Confidence Briefing

The Race to Primary Banking Relationship Status

The Race to Primary Banking Relationship Status

Consumer Banking: Are we at a Tipping Point?

Consumer Banking: Are we at a Tipping Point?

Consumer Confidence – Winter 2019 Review

Rising Interest Rates: How will customer behaviour change?

Consumer Confidence Briefing: Oct 16

Keeping Pace with Consumer Demand

The Future of Money

May 2016 Consumer Confidence Briefing

Defining the Digital Organization

Do Borrowers and Savers Favour EU?

Building a Beta Bank

Sept 15 Consumer Confidence Briefing

Challenges for Savings Providers: P2P and More, Funding Circle

Challenges for Savings Providers: P2P and More, PBF Solutions

Switching costs

Banking's New Battleground

The Times They Are A Changin'

What will it take to open our wallets?

The long-predicted demise of bank branches is premature

Retailers Move In On Financial Services

TSB’s Emma Stacey on David Schwimmer and “money confidence” during the pandemic

INTERVIEW How OakNorth built a B2B brand for the “Missing Middle” of SMEs

INTERVIEW How Starling Bank found a middle ground between challenger and high street banks

INTERVIEW Why Shawbrook Bank is backing sports sponsorship with Saracens deal

COVID-19’s impact on the retail banking sector

Keeping Pace with Consumer Demand

Defining the Digital Organization

Building a Beta Bank

Switching costs

Consumer Confidence Briefing February 2021

Consumer Confidence Briefing December 2020

Consumer Confidence Briefing November 2020

Retail Banking Coronavirus Weekly Insights – Week End 2 October 2020

Retail Banking Coronavirus Weekly Insights – Week End 25 September 2020

Consumer Confidence Briefing September 2020

Retail Banking Coronavirus Weekly Insights – Week End 18 September 2020

British public’s top 100 most loved financial services brands revealed

Retail Banking Coronavirus Weekly Insights – Week End 4 September 2020

Retail Banking Coronavirus Weekly Insights – Week End 24 August 2020

Retail Banking Coronavirus Weekly Insights – Week End 14 August 2020

Retail Banking Coronavirus Weekly Insights – Week End 24 July 2020

July 2020 Consumer Confidence Briefing

Retail Banking Coronavirus Weekly Insights – Week End 17 July 2020

Retail Banking Coronavirus Weekly Insights – Week End 10 July 2020

Retail Banking Coronavirus Weekly Insights – Week End 3 July 2020

Life after Covid: The Banking Sector

Retail Banking Coronavirus Weekly Insights – Week End 19 June 2020

Retail Banking Coronavirus Weekly Insights – Week End 12 June 2020

Retail Banking Coronavirus Weekly Insights – Week End 29 May 2020

Retail Banking Coronavirus Weekly Insights Week End 22 May 2020

Retail Banking Coronavirus Weekly Insights Week End 15 May 2020

Retail Banking Coronavirus Weekly Insights – Week End 7 May 2020

April 2020 Consumer Confidence Briefing

The Race to Primary Banking Relationship Status

The Race to Primary Banking Relationship Status

Consumer Banking: Are we at a Tipping Point?

Consumer Confidence – Winter 2019 Review

Consumer Confidence Briefing: Oct 16

May 2016 Consumer Confidence Briefing

Sept 15 Consumer Confidence Briefing

The Times They Are A Changin'

Retailers Move In On Financial Services

Tackling financial well-being is next on the agenda for financial service providers

Has our relationship with money been changed forever?

The Race to Primary Banking Relationship Status

Consumer Banking: Are we at a Tipping Point?

Rising Interest Rates: How will customer behaviour change?

The Future of Money

Do Borrowers and Savers Favour EU?

Challenges for Savings Providers: P2P and More, Funding Circle

Challenges for Savings Providers: P2P and More, PBF Solutions

Banking's New Battleground

What will it take to open our wallets?

The long-predicted demise of bank branches is premature

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