Understanding and responding to older customers who are vulnerable: insight gained through COVID-19

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Sabrina Shilstone

Sabrina Shilstone

Senior Event Executive

The Financial Services Forum


Whilst older age is not in and of itself an indicator of vulnerability, many older people can be classed as vulnerable in line with FCA guidelines. In this webinar Independent Age Chief Executive, Deborah Alsina MBE, will set out the issues faced by millions of older vulnerable people amid COVID-19. She will provide insight into the lived experience of vulnerable older people and how Independent Age engages with this important section of society. With the FCA’s focus on vulnerable customers, and with further regulation expected in 2021, this session will encourage you to consider how this relates to your products, services, customer care and marketing.

Speakers:

Deborah Alsina, MBE, CEO, Independent Age
Jamie Dobbin, Head of Pension Operations, Pension Insurance Corporation



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