The Changing Face of Mortgage Lending

For decades the mortgage process has remained the same. Not anymore.

In this webinar ,Target B (part of lending specialists Target Group) and Open Banking provider DirectID, will explore the key challenges facing the mortgage industry, and discuss the future of the homebuyer lending industry. Drawing on extensive market research with customers, brokers, lenders, underwriters and conveyancers to analyse the end-to-end mortgage journey, they will reveal the key frustrations from all aspects of the market. This must-see session will explore:

• The impact of increased defaults on mortgage payments due to loss of income caused by the pandemic
• The future of the industry, and the impact of technology
• How to create an experience-driven, seamless CRM strategy
• The use of Open Banking technology to improve customer experience, increase retention and enhance operational efficiency
• A demonstration of Target B’s Mortgage Hub powered by DirectID – a revolutionised mortgage journey

SPEAKERS
Mark Gilliver, Director, Target B
Gareth Brady, Product Strategist, Target B
Chris O’Driscoll, Consultant, DirectID
Chair: David Cowan, Managing Director, The Financial Services Forum