Rapid Innovation, COVID-19 and the Need to Pivot

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Sabrina Shilstone

Sabrina Shilstone

Senior Event Executive

The Financial Services Forum


If the pandemic has taught us anything as business leaders, it’s the need to adopt an agile mindset to ensure that the digital products and services we create are built around customers’ needs, and the importance of transitioning our businesses to adopt processes that facilitate rapid delivery.

It’s also taught us that whatever we’ve planned, it will change. In this session we will hear from the Head of Digital Experience at NatWest and the MD at Nimbletank, their digital product partner. We’ll learn:

  • How NatWest established a process for rapid prototyping of new concepts and services
  • The role and importance of working with innovation partners
  • How a customer-centric approach can de-risk investment
  • What agile really means for the combined team and learnings along the way
  • The impact of COVID-19 and the need to pivot
  • How both Nimbletank and NatWest used the strategy/framework of RAD (Rapid Application Development) in Q2 in response to COVID-19

SPEAKERS
Paul Vallois, Managing Director, Nimbletank
Priyesh Ranmal, Head of Digital Experience, NatWest Group
Chair: Adrian Barrick, Group Editorial Director, Incisive Media



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