WEBINAR OVERVIEW How to design an accessible online service

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Alex Sword

Alex Sword

Editor

The Financial Services Forum


Digital experiences need to be designed around the least capable users to boost accessibility, a webinar this week explained.

Webinar presenters ENGINE Transformation explained how they had worked with the government’s tribunal service to make it more accessible to users.

Phil Brooks, Research Director, ENGINE Transformation gave an overview on how widespread the challenges in navigating online services are. 22% of people in the UK, or 11.7 million, lack the digital skills needed to do everyday tasks online. Of these, 9 million people are unable to use the internet…

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