Retail Banking Coronavirus Weekly Insights – Week End 17 July 2020

46 Views

Retail Banking

fiona-blades

Fiona Blades

President and Chief Experience Officer

MESH Experience


This week, MESH’s weekly retail banking consumer insight found that worry about the pandemic is going down, and the experience reach of earned channels is back to pre-COVID levels.

Keep your customers informed

Worry about the ongoing pandemic shows a downwards trend and people think banks are doing enough to help. Information and advice are still highly appreciated, and banks should continue to engage customers.

Create positivity through owned channels

Despite an overall downwards trend in engaged experience reach this week, NatWest managed to create positivity through owned channels. NatWest benefitted from good online banking/app experiences.

Leverage earned

To continue reading…

You will need to log in to continue reading this content. Not yet a Member? Simply register below for access to our archive of financial services marketing content. If you can’t remember your login details, please email [email protected] or click the forgotten password button.

Login

Register

Complete our short form to gain access to our Knowledge Centre archive of financial marketing content, including reports, white papers and webinars. For full access to events, please click here.


Join FSF x MEMBERSHIP
OPTIONS