Do HNW clients get the service they deserve?


Richard Nolan

Operations Director

The Financial Services Forum

Is the drive for revenue across private banks and wealth managers impacting on the quality of service we offer our clients? What should we be delivering and what should they expect from a premium service? Are we short-changing clients by simply applying ‘off the shelf’ solutions? Should they, in fact, expect a ‘luxury’ bespoke experience more akin to the VIP propositions in other service industries? What lessons can we learn from other categories serving HNW clients?

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