When asked about the top three NEW website features and/or functionality their companies would be most likely to adapt in the next 12 months, 32% of participants in Episerver's Digital Experience Report stated Live Chat was a priority.
Customer journey and personalization experts Episerver discuss the pros and cons of live chat in banking. What does good live chat look like? And how do you ensure a smooth customer journey and excellent service levels?
John Field, Product Marketing Manager, Episerver
Phil Hazelton, Solutions Architect, Appius
Scott Reed, Head of Development, Appius