Turning Trust into Revenue: Maximising Customer Reviews to create ROI

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This event is open exclusively to those working client-side within FCA or PRA regulated firms. All registrations will be reviewed, and approved attendees will receive a calendar invite. Register HERE.

 

For financial services companies, trust is the cornerstone of every transaction. But in an industry built on confidence, there can be a ‘trust gap’ between the image that marketers want to project and what consumers actually believe.

In a world where AI is changing how clients discover information and where transparency is a legal necessity, visible proof of trust is no longer optional - it's essential for survival and growth. With AI search now prioritising consumer generated content, understanding how you are showing up online across all platforms is now critical.

Join Trustpilot for this exclusive roundtable breakfast for senior leaders where we’ll explore how to bridge the ‘trust gap’ and turn customer voices into a powerful growth engine.

We'll share crucial data and insights, outlining five essential steps to measure, build, and harness trust for tangible revenue growth.

You’ll learn:

  • Why traditional customer data (like NPS scores) isn't enough to drive new business in a trust-based industry.
  • The vital importance of public trust signals and how they can improve SEO and boost conversion rates for high-value financial products.
  • How to use third-party validation to meet increasingly stringent compliance mandates and build credibility in a new, AI-driven world.

 

Hear from:

Stephanie Gillies, Senior Marketing Director, Trustpilot

Stephanie Gillies is an insightful marketing leader who currently serves as Senior Marketing Director at Trustpilot. Stephanie has spent the past four years at Trustpilot, overseeing all B2B acquisition and retention marketing, consumer, and PR efforts in the UK. Before Trustpilot, she held various marketing roles at leading customer experience and mobile messaging companies, honing her skills in data-driven marketing and customer advocacy.

 

In Partnership with:

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