The end of free banking in the UK has long been predicted. What are the regulatory and other pressures on banks to charge directly for current accounts? What is the best model for charging? Do customers who pay a fee value their banking service more? And are they more inclined to complain, or to switch accounts? Would a more price-driven market for current accounts see an increased emphasis on new customers, as in insurance? Our panel of banking experts debate the pros and cons of charging fees on current accounts.
Brian Brown, Head of Consulting, Defaqto (Chair)
David Black, Banking Specialist and PR Manager, Consumer Intelligence
James Endersby, Managing Director, Opinium
Jens Baumgarten, Partner and Managing Director, New York, Simon-Kucher & Partners
Christopher Evans, Director, Collinson Group