Solving the Unsolvable: Customer-Centric Banking


Moving from a product-centric to a customer-centric model has for a long time been the goal of most banks in the world. For many, it appears to have proven an unsolvable riddle? Ecosystem banking? is a new approach of integrating various products into one harmonious offer where customer experience is enhanced, front-line sales find it easier to sell products and cross-sales as well as margins are significantly improved. This session covers the five steps that will enable banks to achieve this transformation in a tangible and financially rewarding manner.

Speakers Include:

Anthony Thomson, Founder and Former Chairman of Metro Bank and Chairman of the Financial Services Forum and the National Skills Academy for Financial Services (Chair)

Jens Baumgarten, Partner, Simon-Kucher & Partners

Petra Brunner, Partner, Simon-Kucher & Partners

Panel Debate:

Jeff Harbourne, Head of Strategy, Permanent TSB

Bruno Genovese, Head of Personal Banking Propositions, HSBC Bank UK

Ian Henderson, CEO, Shawbrook Bank

Jens Baumgarten, Partner, Simon-Kucher & Partners

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