M
With the FCA setting up a robo-advice unit to work with firms developing automated advice services, how are these digital models progressing in the Life & Pensions market? What stage are the Lifeco's and other firms at in developing robo-advice propositions and what are the customer experience benefits and challenges? Are customers ready for robo-advice on more complex and substantial arrangements such as pensions? Are hybrid models that include human interaction more likely to be successful than pure robo-advice services? Our expert panel debates the issues.
Speakers Include:
John Taylor, Partner, Hymans Robertson
David Stevens, Head of Automated Advice Strategy, LV=
