Robo Advice – A Misnomer and to What End?


With the FCA setting up a robo-advice unit to work with firms developing automated advice services, how are these digital models progressing in the Life & Pensions market?  What stage are the Lifeco's and other firms at in developing robo-advice propositions and what are the customer experience benefits and challenges?  Are customers ready for robo-advice on more complex and substantial arrangements such as pensions?  Are hybrid models that include human interaction more likely to be successful than pure robo-advice services?  Our expert panel debates the issues.

Speakers Include:

John Taylor, Partner, Hymans Robertson

David Stevens, Head of Automated Advice Strategy, LV=

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