Retail banking is experiencing a blizzard of change. Much of it involves technology: the growth of digital banking, the emerging use of artificial intelligence (AI), the rise of fintech challengers, and competitive initiatives like open banking.
What will decide the winners and losers in the marketplace? Will the drive of new entrants overwhelm the incumbents, or will traditional banks continue to hold sway?
Will competition turn into collaboration and partnerships? Will consumers finally embrace switching or will customer inertia remain an insurmountable barrier to transformation of the market? Our panel of experts give their predictions and insights.
David Smith, Chief Executive, Global Futures and Foresight
Sarah Williams-Gardener, former Head of Public Affairs, Starling Bank