Could business banking be the next battleground for retail banking?
In the business banking space, fintechs and challengers increasingly pose a challenge to incumbent retail banks, excelling through better integrated digital offerings and customer service. The Big Four managed 85% of business accounts in 2020 (Mordor Intelligence), however challenger Starling Bank claim they will hold 18% of the SME market in five years time (insider.co.uk).
With huge potential for growth, business banking could be the next battleground for the retail banking sector. In this webinar we will cover:
- How to differentiate your business banking offering
- What are challengers doing right and how can you compete?
- How can you build a strong relationship with customers?