Transforming Customer Experience in Financial Retail Services


Are you tasked with reducing appointment cancellations? Need to improve customer engagement? Want to transform employee experience?

Hear directly from Newbury Building Society about how it doubled the amount of customer self-service appointments, and dramatically decreased its cancellation rate.

Learn how its appointment scheduling solution transformed employee experience - redeploying its support team from booking appointments to high value customer engagement.


Join our webinar and learn how to:

• Improve efficiencies across Support and Customer Care teams

• Transform customer experience through a seamless booking system

• Provide a crucial, omnichannel, fully accessible customer booking system - accessible for all, regardless of age or tech know-how

• Increase customer engagement by providing seamless interaction with your customers

• Improve brand loyalty

• Drive efficiencies and increase ROI.



Matthew Cleevely, CEO, 10to8

Richard Hills, Managing Director, 10to8

Temi Erinoso, Transformation Specialist - Finance, 10to8

Richard Newport, Project Manager, Newbury Building Society

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