How can lenders successfully navigate the upcoming surge in customer arrears


Mar
29
Zoom Webinar
09:30 until 10:30
EA

66 Views

Mortgages

During the Covid-19 pandemic we’ve seen significant measures introduced by government, FCA and Bank of England, to protect jobs and incomes. But these measures won’t last forever. After payment holiday periods have expired for mortgages and other products, lenders will need to commence collections, and be prepared for a likely increase in customer arrears.

In our latest webinar co-hosted with The Financial Services Forum we will explore:

  • The four customer types we expect to see as government intervention measures are eased
  • How a multi-channel approach can support those different customer needs and behaviours
  • How lenders can successfully navigate the upcoming surge in demand for arrears
  • How lenders can ensure standards are maintained, even when under extreme pressure with arrears

 

Speakers:

Kerry Ann Sheppard, Solutions Director, Target

Katie Pender, Head of Client Solutions, Target

Laura Kibble, Head of Collections and Recoveries, Target

David Cowan, Managing Director, Financial Services Forum

 

Please register here

Katie Pender

Katie Pender

Head of Client Solutions

Target Group

Kerry Ann Sheppard

Kerry Ann Sheppard

Solutions Director

Target Group

Laura Kibble

Laura Kibble

Head of Collections and Recoveries

Target Group

no resources available



Login to post a comment
Join FSF x MEMBERSHIP
OPTIONS