Some mass affluent customers of mainstream retail banks will go on to become significantly wealthy, and attract the attention of private banks and wealth managers. Those that cross the rubicon are often disappointed; finding private banking more like a cottage industry, offering inferior products, low-end technology and fewer added-value services. What must private banks improve to make the step up worth the premium? How can the private banking experience be brought up to date with data-driven, rather than personality-led relationship management, to make clients feel valued and important to the business?
Wendy Spires, Head of Research, Wealth Briefing, ClearView Publishing
Followed by a panel discussion with:
Kirsty MacArthur, Head of Private Banking, Metro Bank
Amit Bisaria, Head of Wealth Solutions, UK Wealth, Lloyds Banking Group, Private Banking
Joanna Thornell, Managing Director and Head of Banking Services, Coutts