Customer Experience


Migrating consumers to digital channels used to be the mantra. Now, it is also about serving customers where and when they find most convenient. Repeated sub-optimal customer experiences will lead to disaffection and disengagement. How can you satisfy the twin challenges of improving the customer service experience whilst moving to digital channels and forming a cashless society with less human interaction?

Speakers Include:

Ian Henderson, Executive Creative Director, AML (Chair)

David Jackson, CEO, Clicktools

Peter Lavers, Director, WCL Customer Management TBC

Adam Hill, Senior Consultant, Kantar Media

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