Commercial Excellence and Customer Satisfaction

Insurance and Customer Lotalty

In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.

Join our experts as they present industry insights and discuss pragmatic strategies for maximising revenues in a rapidly changing landscape.

  • Understand how different facets of financial services (retail banking, corporate banking, private & wealth management, fintech) can maximise their revenues given increasing competition due to regulatory changes such as PSD II and Open Banking
  • Evaluate using established behavioural practices to strengthen customer loyalty
  • Get a global perspective on the interaction of fintechs and banks in a rapidly evolving regulatory landscape
  • Learn how wealth managers and private bankers can minimise customer attrition through data analytics.

Interested in partnering with us on an event?

Drop us a line to find out about our latest opportunities for partnership and sponsorship.