Webinar: Closing the Experience Gap: The Impact of COVID-19 on Financial Services Brand Experiences


The Financial Services Forum has teamed up with CLEAR M&C Saatchi and a panel of world class marketing leaders as they reveal exclusive insights from Clear's latest research into Financial Services brand experiences, conducted in the middle of the UK, US and German lockdowns.


This webinar will cover:

  • How COVID has impacted behaviours and what it means for how FS brands and their experience might need to evolve
  • The role of different experience channels and how best to balance them post COVID
  • Whether the behaviours we’ve seen during the crisis will persist post crisis, and what that means for FS Marketing leaders



Will Kingston, Head Of Customer Experience, Close Brothers

John Riley, Strategy Director, Corporate & Financial Services, CLEAR M&C Saatchi

Nicole Zimmermann, Head of Customer & Marketing, Western Union

Moderator: Geraint Jones, Marketing Director, CLEAR M&C Saatchi

Click here to register


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