MA
CEOs are feeling the pressure to measure and monitor corporate culture, and to ensure that culture reflects their brand. Following the FCA’s decision to scrap its review into banking culture this is a timely debate looking at just how financial services firms can change internal behaviour and culture. We will explore the levers and internal mechanisms in place that influence or promote the right behaviours in line with an organisation’s cultural values and what insights are needed to influence an organisation's culture and change programme for improved customer service.
Speakers include:
- Alison Robb, Group Director, Nationwide
- Mark Mullen, Chief Executive, Atom
- Richard Hobbs, Chairman, Barbican Managing Agency Limited
- Scott McKenzie, Director of Change and Employee and Engagement, Lansons
- Tony Langham, Chief Executive, Lansons (Chair)
