The first Members' Conference of 2014 will consider the drivers in technology that will define the landscape over the next decade. This flagship event will consider predictions for the future; looking at changing trends in demographics and product development. This will include keynote presentations from both industry and marketing experts and offers excellent networking opportunities throughout.
Anthony Thomson, Founder and Former Chairman of Metro Bank and Chairman of the Financial Services Forum and the National Skills Academy for Financial Services (Chair)
Simon Farr - CTO Head of Innovation and Thought Leadership, BT Global Services
Are Consumer trends setting the business technology agenda? Simon will discuss how customer conversations in technology are dominated by three key areas; Mobility, Collaboration and Cloud. External pressures from consumers around the latest smart phones and tablets fuel the BYOD debate, which in turn present opportunities for richer collaboration, and new consumption models from the cloud. Simon will also highlight how BT plays a leading role around key areas of technology, has a significant heritage in research and continues to scout for new innovation
Lee Jay Burningham, Business Partnerships Leader, Head of Financial Services UK & EMEA, Facebook
The Big Picture: How people and technology are driving change in today's marketing landscape. Story telling on the platform with a focus on design for newsfeed and mobile. Examples of how Facebook has delivered business impact and results for Financial Services brands.
Peter Dijkstra, Senior Business Consultant, AON
Developments and controls to be taken in 2014 and beyond to innovate and meet customer needs ? Surviving as a financial services organisation in a high speed changing environment ? Which measures need to be taken in 2014 and beyond for the top ten ?failure to innovate and meet customer needs? risks ? How do you become and sustain a flexible, agile and high performing organisation? ? Developing the insight and business process required to achieve your goals
Jonathan Haines, Vertical Lead Finance, Insurance and Betting, Yahoo!
Join us to hear how Yahoo, one of the world?s largest digital publishers, harnesses the power of technology and insights to create highly personalized experiences for users across devices. And we?ll address how, in a world where media consumption is growing increasingly fragmented, Yahoo creates value for brands like yours by connecting you with the audiences that build your businesses.
Bradley Gamage, Director, Financial Services UK, Sapient Nitro
Your organizational culture is changing but the catalyst isn't what you think: Recognising the value of good user experience has now moved beyond a few odd evangelists and become a core part of most banks strategy whether enhancing and differentiating the brand through retail customer experiences or providing more effective tools for traders and risk analysts. The question is what is all this creativity doing to the banks organisational culture? Not much if you are still outsourcing to design partners but increasingly more and more banks are building their own in-house design teams. Organisations known for caution, prudence and a conservative culture are hiring, in volume, left-brained thinkers who are emotionally led. Can creative groups report into technology and succeed? What should the governance and delivery process look like for a discipline that is providing ideas as well as execution? How does a banks culture need to change to provide an environment where creative resources can flourish and grow their careers? Will all CIO?s be wearing black polo necks within three years.
Peter Veash, CEO, The BIO Agency
Learning from a retail sector: Connecting the customer from online to in-store down to the final product. The world of retail is moving at a rapid pace - driven by changing consumer behaviour and new technological advancements. Using digital to improve the online to instore experience has allowed us to be smarter marketers, this has resulted in better relevance to our customers, better service and as a result Halfords are doing more business. Clive West, Head Of Digital at Halfords, and Peter Veash, CEO of The BIO Agency, have been working closely together to join up the customer experience and drive digital innovation in the business. During this session, they?ll give some insight into the customer behaviour and some of the advancements they have made. The BIO Agency also specialise in the finance sector and the crossover and learnings from the retail are very strong.
Clive West, Head Of Digital, Halfords