How aware are customers of what they are being sold? What is the difference between add-ons and packaged products? What are the true costs? Is it a benefit to the customer, a cost subsidy to the product, or profiteering? Greater transparency is needed to enable the consumer to be able to greater understand what a package and what an add-on is.
Mike Powell, Insight Analyst for General Insurance, Defaqto
James Daley, Financial Journalist
James King, Assistant Director, Head of Conduct Regulation, Association of British Insurers (ABI)