Today’s customers are more demanding than ever, they want effective solutions, which are both fast and dependable. The consumerisation trend is driving B2C relationships whilst taking over the dynamics of B-2-B relationships as well.
In this webinar we aim to understand the best practices and the capabilities that organisations need to put in place. From the implementation of new processes, people, and technology to deliver a customer service level in par with market expectations.
Hideki Hashimura, CRM/CX Strategist & CMO at redk CRM Solutions & Lecturer at Cambridge University.
George Cox, CX Specialist & Project Delivery Manager, redk CRM Solutions.