Regulation Shake Up within Consumer Duty

Consumer Duty is set to be the biggest shake-up to regulation for Financial Services brands in a long time. By…

Achieving Customer Service Excellence in Financial Services

Today’s customers are more demanding than ever, they want effective solutions, which are both fast and dependable. The consumerisation trend…

Has “Purpose” become a Commodity?

  It’s going to be a year stacked full of contradictions for the financial services industry. With the cost of…

How can Insurers build Trust in the Post-Pandemic world?

  From a reputational standpoint, this pandemic has had a negative impact on insurers. Price comparison websites have been dominating…

The Transition to a Green Economy: Addressing Consumer Behaviour

In the proposed climate finance agreement at COP-26, governments and stakeholders outlined that banks, insurers, investors, and other financial firms…

Fintech: Making Insurtech a Fair Bet

  The digitisation of insurance is viewed by many as the next big opportunity, with the global insurtech market expected…