Innovation Award Winners 2018

Recognising our Members’ achievements

We would like to congratulate all the winners and commended for their great achievements. Well done!

To view a summary document of the winning and commended entries for 2018, please click here.

For more pictures of the night click here.

 

Customer Interaction and User Experience

Winner: Bank of Ireland – Rome
Commended: Lloyds Banking Group – Customer Journey Transformation
Commended: Schroders – Schroders Global Cities Real Estate Fund
Commended: Thomson Reuters – MyTR – Customer Portal

Customer Loyalty

Winner: NFU Mutual – Young Drivers Scheme

Customer Service

Winner: Skipton Building Society – Becoming Dementia Friendly
Commended: NFU Mutual – Young Drivers Scheme

Data Usage and Analytics

Winner: Aviva – Ask It Never
Commended: Bud – Re-writing the Rules of FS Distribution

Distribution

Winner: Bud – Re-writing the rules of FS distribution
Commended: Habito – This is How You Get a Mortgage Now

Mobile or Online Delivery

Winner: TSB – Access TSB App Using Samsung
Commended: Lloyds Banking Group – QuickLink

 

Product Development – B2B

Winner: Thomson Reuters – MyTR – Customer Portal
Commended: Goji – Empowering Direct Lending Investing

Product Development – Consumer

Winner: Bought by Many – Pet Insurance
Commended: The AA – Car Genie
Commended: NFU Mutual – Young Drivers Scheme

Transforming the Workforce

Winner: Aviva – Move to Agile
Commended: Teamspirit – Transform the People … And the Results Will Come

Judges’ Special Award: Best New Start-up/Small Business

Winner: Bud

Judges’ Special Award: Best B2B Entry

Winner: Thomson Reuters – MyTR – Customer Portal

Judges’ Special Award: Best Consumer Insight

Joint Winner: NFU Mutual – Young Drivers Scheme
Joint Winner: Skipton Building Society – Becoming Dementia Friendly

Judges’ Special Award: Best Overall Momentum innovation

Winner: Aviva – Move to Agile

Judges’ Special Award: Best Overall Disruption Innovation

Winner: Habito – This is How You Get a Mortgage Now

Previous winners

Download full details of previous Marketing Effectiveness Awards winners.

View 2016 winners
PDF (3.08 MB)

View 2015 winners
PDF (2.63 MB)

View 2014 winners
PDF (4.09 MB)

View 2013 winners
PDF (3.44 MB)

View 2012 winners
PDF (1.69 MB)

View 2011 winners
PDF (2.23 MB)

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