Product & Service Innovation Awards

Recognising innovation that delivers tangible benefits for customers and providers











The importance of innovation in financial services today, and its vital role of engaging and empowering customers, has led to this awards program – recognising innovation in financial services that delivers tangible benefits to both consumer and provider.

These awards focus on the overall impact that innovation has had on the sector and/or consumer, and whether the innovation achieved or exceeded its objectives and goals.


Entries cover two types of innovation – Momentum (taking an existing product or service and improving it) or Disruption (a step change or brand-new product or service). Your entry can be a combination of both, as often happens in practice.

For these awards, we split the entries by the area of innovation rather than market sector:

  • Customer Interaction and User Experience
  • Customer Loyalty
  • Customer Service
  • Data Usage and Analytics
  • Distribution
  • Financial Inclusion & Diversity
  • Innovator of the Year
  • Insurance
  • International Award
  • Investments
  • Marketing & Communications
  • Mobile & Cybertech
  • One to Watch
  • Payments
  • Product Development
  • Security
  • Transforming the Workforce


Judges Special Awards

  • Best Business-to-Business Innovation
  • Best Overall Momentum Innovation
  • Best Overall Disruption Innovation


Product & Service Innovation

Awards 2020

The Financial Services Forum Awards for Product and Service Innovation 2020 are now closed. To receive the entry material for the 2021 Awards, please complete the details below.

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