The importance of innovation in financial services today, and its vital role of engaging and empowering customers, has led to our new awards program – recognising innovation in financial services that delivers tangible benefits to both consumer and provider.
These awards focus on the overall impact that innovation has had on the sector and/or consumer, and whether the innovation achieved or exceeded its objectives and goals.
Entries cover two types of innovation – Momentum (taking an existing product or service and improving it) or Disruption (a step change or brand-new product or service). Your entry can be a combination of both, as often happens in practice.
For these awards, we split the entries by the area of innovation rather than market sector:
- Customer Interaction and User Experience
- Customer Service
- Customer Loyalty
- Product Development
- Data Usage and Analytics
- Mobile Delivery
- Transforming the Workforce
- Financial Inclusion
- Marketing & Communications
Judges Special Awards
- Best New Start-Up
- Best International entry (non-UK)
- Best Business-to-Business Innovation
- Best Overall Momentum Innovation
- Best Overall Disruption Innovation
Members of The Financial Services Forum will also be able to nominate and vote for their Inspirational Innovator of the Year.
Entries for the 2019 awards are now open.